Contact Us
You must be 21 or older to gamble in the United States. This site is for adults only. If gambling is causing you harm, call 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369). Both are free and confidential.
Want to reach the New York Online Casinos editorial team? This page explains what we can help with, what to include in your message, and which questions we can't answer. We're an independent comparison site. We don't run any casino, hold player accounts or handle money.
What you can contact us about
- Corrections: a bonus figure, term or rating on our pages looks out of date or wrong.
- Feedback on our reviews: something was unclear, missing or hard to find.
- Methodology questions: how we weigh game range, bonus terms, banking, mobile play and trust. Our About Us page covers the basics.
- Partnership or editorial inquiries: please say clearly who you are and what you propose. Commercial relationships never decide rankings, and commission does not buy position.
- Accessibility or privacy requests relating to this website.
What we can't help with
We don't operate any of the sites we list, so we can't act on account problems. That includes:
- delayed or disputed withdrawals
- bonus balances, wagering progress or closed accounts
- identity verification (KYC) requests
- lost passwords or login trouble
For any of these, use the support channel inside the operator's own site or app. Keep screenshots, transaction IDs and dates, and read that operator's terms before you write. If you've been refused a payout and get nowhere, the operator's complaints process is the right first step. Our Terms and Conditions explain how this website itself is used.
How to get a quick, useful reply
- Name the page and the operator you're asking about.
- Quote the exact statement you think is wrong, and say what you believe is correct.
- Add a link or screenshot showing the source, such as the operator's current terms.
- Give the date you saw it. Offers change, and our facts were last checked on Sep 30, 2026.
- Don't send passwords, card numbers, Social Security numbers or ID documents. We never need them.
How we handle corrections
We review reported errors against the operator's published terms and update the page when we can verify the change. We can't promise a reply time, and we may not answer messages that are abusive or unrelated to the site. We research and review operators from published information. We don't claim to have deposited, played or withdrawn at any site.
A note on legality in New York
New York regulates online sports betting, but it has not legalized online casino gaming. Before you sign up anywhere, check the operator's terms, its licensing information and whether it accepts New York residents. We can't give legal or tax advice. Consult a qualified professional if you're unsure.
Support if gambling stops being fun
Gambling always carries the risk of losing money. Only play with what you can afford to lose, and never treat it as income or as a way to solve money worries or escape stress. Don't try to win back losses. Signs it may be becoming a problem include hiding play, borrowing to gamble or feeling unable to stop.
- 1-800-GAMBLER: national helpline.
- HOPEline, 1-877-8-HOPENY: New York's helpline for problem gambling. You can also text HOPENY (467369).
- Tools on the operator's site: deposit limits, time-outs and self-exclusion.
Our Responsible Gambling page has more on setting limits and getting help.